Privacy Matters

Privacy Policy

As of 24-Mar-2021

This Privacy Policy describes how your data is collected, used, shared and retained by Plucky Ventures Ltd, publisher to P.S Rover (hereafter known as ‘the author’). This privacy policy has been created in accordance with P.S. Rover’s wishes — an ardent stickler for privacy.

      1. What Is Collected and How It Is Used

        We collect only the data that we need. Only the below information is collected and processed:

        • Name — First name and last name
        • Email — Communiques to announce new literary works, offerings or services and newsletters, messages regarding the running of the enterprise e.g. changes to privacy policy etc. We never spam.
        • Address — Readers who win a signed copy of any works will need to provide a postal address to receive such works.
        • Marital Status — As may be determined by titles e.g. Mrs etc.
        • Titles you’ve viewed that are available to download — we’ll use this to, for example, show you titles you’ve recently viewed.
        • Location, IP address and browser type — we’ll use this for purposes like estimating taxes and shipping
        • Shipping address — we’ll ask you to enter this so we can, for instance, estimate shipping.

        If you purchase from this site, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

        • Send you information about your account and order
        • Respond to your requests, including refunds and complaints
        • Process payments and prevent fraud
        • Set up your account for our store
        • Comply with any legal obligations we have, such as calculating taxes
        • Improve our store offerings
        • Send you marketing messages, if you choose to receive them

        If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

        We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

      2. Information Sharing

        To gauge the effectiveness of the service we make use of Google Analytics by Google to assess which areas of the site or aspect of communications are proving effective or need improvement. Google’s privacy policy is available here. We also make use of SendGrid — a professional email service provider — to distribute emails safely to ensure they are received by the recipients’ inboxes (instead of going into spam). SendGrid, a subsidiary of Twilio, have a privacy policy which is available here.

        MailerLite is used for the sending of the aforementioned newsletters to for those who choose to receive them. Their privacy policy is available here.

        In the interests of combatting spam in comments, this site makes use of automated spam detection service such as Akismet anti-spam service and involves the sharing of the following data: the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

        If you request a password reset on this website, your IP address will be included in the reset email.

        This website accept payments through Stripe, a payments provider. When processing payments, some of your data will be passed to Stripe including information required to process or support the payment such as the purchase total and billing information.
        For more information, please see the Stripe Privacy Policy here.

        For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
        For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our site. If your browser does not support web fonts, a standard font is used by your computer.
        Further information about handling user data, can be found in Google’s privacy policy here.

      3. Information Retention

        Your personal information is retained only as long you consent to it being kept. That is to say, in accordance with GDPR, you may be emailed periodically to refresh your consent. If in your response you ask for your details to be removed they will be deleted and a final email confirmation sent to you.

        If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

        For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

      4. Cookies

        When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

        An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

        If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

        When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

        If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

        You may of course withdraw your consent at any time and opt out of communications and give-aways. To do this, simply contact us online.

        If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

        We’ll also use cookies to keep track of basket contents while you’re browsing this site.

      5. Security

        The security of your information is important to us and your information is kept secure by the use of de facto best practices in the industry.

      6. Affiliate Links

        The site may contain affiliate links to trusted and recommended booksellers, stores and stockists. If by clicking on such a link you should make a purchase, the author gratefully receives a small commission. The purchase price is not affected by going through these links, but thank you for doing do.

      7. More Information

        If you would like more information, please contact us.

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